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Privacy Policy

At Digital Akshaya, we are committed to protecting the privacy and security of our users. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services. By accessing Digital Akshaya, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect and process the following types of information when you use Digital Akshaya:

  • Personal Information: This includes your name, email address, phone number, postal address, and other details that you provide when registering or using our services.

  • Service-Specific Data: When you apply for various Akshaya services, we collect details relevant to those services, such as application forms, supporting documents, and verification data.

  • Transaction Data: Information about the services you have requested, payments made, service charges, and convenience fees.

  • Technical Data: This includes your IP address, browser type, device information, and usage patterns when accessing our website.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • Service Delivery: To process and manage your applications for Akshaya services and communicate with you about the status of your requests.

  • Payment Processing: To process service charges, convenience fees, and other applicable payments.

  • Verification: To verify the authenticity of the documents and data you provide for various services.

  • Customer Support: To respond to your queries and provide assistance as needed.

  • Improvement: To analyze usage patterns and improve the functionality and user experience of the Digital Akshaya platform.

  • Legal Compliance: To comply with legal obligations and cooperate with law enforcement or regulatory authorities when required.

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your data in the following situations:

  • Government Agencies: As Digital Akshaya facilitates access to government services, we may share your information with relevant authorities to process your applications.

  • Service Providers: We may engage third-party service providers to assist in operating our platform, processing payments, or verifying documents. These providers are required to safeguard your data and only use it for the purposes we specify.

  • Legal Requirements: We may disclose your information when required by law, court orders, or other legal processes to protect our rights or the safety of others.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption: We use encryption technology to protect sensitive information during transmission.

  • Access Controls: Only authorized personnel have access to your personal data.

  • Data Storage: Your information is stored securely in our databases, which are protected by firewalls and secure access protocols.

Despite our efforts, no method of transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Retention of Data

We retain your personal information only for as long as it is necessary to provide our services and comply with legal obligations. Once your information is no longer required, we will securely delete or anonymize it.

6. Your Rights

As a user of Digital Akshaya, you have certain rights regarding your personal information, including:

  • Access: You can request a copy of the personal data we hold about you.

  • Correction: You can request that we correct any inaccurate or incomplete information.

  • Deletion: You can request the deletion of your personal data in certain circumstances.

  • Objection: You can object to the processing of your data in certain cases, such as for marketing purposes.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

Digital Akshaya uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze web traffic, remember your preferences, and deliver a personalized experience. You can manage cookie settings through your browser.

8. Third-Party Links

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of these third parties, and we encourage you to read their privacy policies before engaging with them.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. All changes will be posted on this page with an updated effective date. Continued use of Digital Akshaya after such changes implies your consent to the updated policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your data rights, please contact us at:

  • Email: digiakshayapvt@gmail.com

  • Address: Orion Building, Opposite St. Joseph HSS, Thirunelloor, Pavaratty, Kerala 680507

By using Digital Akshaya, you agree to this Privacy Policy and the collection and use of your information as described herein.

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